FREQUENTLY ASKED QUESTIONS
How Long Will My Order Take To Deliver?
For Performance Rotors, allow 2-3 business days before shipping in order to allow for the Custom Zinc Plating process. All other products ship out the next business day. On our shipping page, you will see a map that will show the UPS delivery times in the US.
Can I Select A Faster Shipping Option?
We offer overnight, 2-day, and 3-day UPS shipping. Our shipping options page will give you all of the different choices and costs. Expedited shipping options are not eligible for Brake Performance's Free Shipping.
Is shipping To A different Location Possible?
This is not a problem. Proceed to the customer information page and fill out the optional ship field in order for your shipment to deliver to a different location.
Do You Ship To International and APO Addresses?
Yes we do. Once you have filled out the "Customer Information" page, the next step is the "Shipping Option" page, which will give you all of the different shipping options and costs.
Will All My Packages Arrive At The Same Time?
All packages that relate to your order ship together from our warehouse. We use UPS as our freight carrier and cannot guarantee that they will deliver all packages at the same time.
Do I Need To Sign For My Delivery When My Order arrives?
All orders are shipped without a signature required. If you would like to sign for your shipment you must call us toll free at 866-756-5536 so that we can make the change to your order.
How Do I Track My Order?
After placing your order, an email is sent to you containing a copy of your order and order number. When your order ships, you will also receive an email from Brake Performance with your tracking numbers. You can check your delivery schedule on our website under "Order Tracking" and enter your order number, name, or email address to track your order. Alternatively, you can go to ups.com and track it from there.
How Does Your Lifetime Warranty Work?
If you have an issue with any of our Lifetime Warranty products, simply ship the product back to us and we will ship you out a new replacement, no questions asked. Refer to our "warranty/policies" section at the bottom of the page, and click on "product warranties" for more information.