Returns and Cancellations

We allow our customers to return or exchange unused, incorrect or defective items purchased from us as long as a request is made within 30 (thirty) days of receipt of product. Once the request is made, the product must be shipped back within 7 days, or the request will be void, and product will not be refunded. No exceptions. If you are not pleased with your purchase, you can return it for a refund so long as you follow the guidelines listed below. Once item has been installed on vehicle, it cannot be returned unless it is defective.

A refund or exchange of a product will be processed only if it is accompanied by a copy of the original sales invoice/receipt. Unless the return is due to manufacturer defect or Brake Performance Error, the customer is responsible for all return shipping costs, which are not reimbursable.

All returned orders will be charged a 15% restocking fee. Any orders placed and subsequently canceled within the same business day will be subject to a $10.00 bank cancellation fee. Any order canceled on the next business day and beyond will be charged a 15% restocking fee. If an order is shipped and subsequently canceled, a 15% restocking fee plus the shipping cost will be charged if returned. No Returns after 30(thirty)days.

If a product is refused upon delivery, we will treat it as a canceled order, and the customer will be responsible for all shipping and cancellation fees.

We will exchange any UNUSED UNDAMAGED item for another item of equal value. If the new item is of greater value, the customer will be responsible for any price difference. If new item is of lesser value, the difference will be credited to the customer's account minus the 15% restocking fee. The Customer is responsible for all shipping of exchanged items.

We do not cover lost or stolen packages mailed back by the customer containing the parts being claimed under warranty. Because the customer is the shipper, he or she is the only one who can file any lost claim with the shipping company.

International Orders

Shipping charges both ways for any cancellations, returns or warranty claims outside the Continental USA, will be the responsibility of the customer. Brake Performance under No circumstances will pay for any shipping costs thereof.

ALL RETURNS MUST FOLLOW THESE THREE STEPS:

1. Customer MUST have their order number with first and last name. We cannot accept any item for return without a valid order number or customer's first and last name submitted to an authorized representative of Brake Performance click here to contact us and indicate reason for return.

2. Customer MUST return item(s) in original UNUSED UNDAMAGED condition. We cannot accept any returned item that does not have its original included parts, is not in its complete and sellable original packaging, or has already been installed. Any items that are returned, damaged, missing parts, or in poor condition will NOT be credited and will be returned at the customer's expense.

3. Customer MUST pay for shipping to return a non-defective item to us. We will not pay the shipping fees for any non-defective item to us. However, If the item was received broken or defective from Brake Performance, we will pay for the shipping by providing a prepaid shipping label. To obtain a return shipping label, follow the return procedure