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Order Tracking

Brake Rotors Brake Pads Brake Calipers Brake Drums & Shoes Hardware & Rebuild Kits Additional Products

• Brake Components
• Parking Brake Products
• Brake Accessories

RETURNS AND CANCELLATIONS

We allow our customers to return or exchange unused, incorrect or defective items purchased from us as long as a request is made within 30 (thirty) days of receipt of product. Once the request is made, the product must be shipped back within 7 days, or the request will be void, and product will not be refunded. No exceptions. If you are not pleased with your purchase, you can return it for a refund so long as you follow the guidelines listed below. Once item has been installed on vehicle, it cannot be returned.

A refund or exchange of a product will be processed only if it is accompanied by a copy of the original sales invoice/receipt. Unless the return is due to manufacturer defect or Brake Performance Error, the customer is responsible for all shipping costs, which are not reimbursable. We will be happy to offer you our published UPS shipping rates which in most cases saves you more than what you pay if you ship directly. Return Freight is still your responsibility.

All returned orders will be charged a 15% restocking fee. Any orders placed and subsequently canceled or revised within the same business day will be subject to a $15 cancellation fee. Any order canceled on the next business day and beyond will be charged a 15% restocking fee. If an order is shipped and subsequently canceled, a 15% restocking fee plus the shipping cost will be charged if returned. No Returns after 30 (thirty) days.

If a product is refused upon delivery, we will treat it as a canceled order, and the customer will be responsible for all shipping and cancellation fees.

We will exchange any UNUSED UNDAMAGED item for another item of equal value. If the new item is of greater value, the customer will be responsible for any price difference. If new item is of lesser value, the difference will be credited to the customer's account minus the 15% restocking fee. The Customer is responsible for all shipping of exchanged items.

We do not cover lost or stolen packages mailed back by the customer containing the parts being claimed under warranty. Because the customer is the shipper, he or she is the only one who can file any lost claim with the shipping company.

International Orders

Shipping charges both ways for any cancellations, returns or warranty claims outside the Continental USA, will be the responsibility of the customer. Brake Performance under No circumstances will pay for any shipping costs thereof.

Powder Coated Colored Calipers

No Cancellations or Refunds will be given on Custom Colored Calipers. All sales are final. Powder Coating comes with a 90 day warranty against chipping and cracking.


ALL RETURNS MUST FOLLOW THESE THREE STEPS:

1. Customer MUST have their order number with first and last name. We cannot accept any item for return without a valid order number or customer's first and last name submitted to an authorized representative of Brake Performance click here to contact us and indicate reason for return.

2. Customer MUST return item(s) in original UNUSED UNDAMAGED condition with no alterations or modifications to original parts. We cannot accept any returned item that does not have its original included parts, is not in its complete and sell-able original packaging, or has already been installed. Any items that are returned, damaged, missing parts, or in poor condition will NOT be credited and will be returned at the customer's expense.

3. Customer MUST pay for shipping to return a non-defective item to us. We will not pay the shipping fees for any non-defective item to us. However, If the item was received broken or defective from Brake Performance, we will pay for the shipping by providing a prepaid shipping label. To obtain a return shipping label, follow the return procedures.

Refunds

Any refund or credit approval will be credited to your Paypal account or credit card within 5 to 7 business days. Please be aware that your bank may take 5-10 business days to post to your credit card. If you do not receive a credit after 14 days, please email our customer service at info@brakeperformance.com.

Errors and Mistakes

If a return request is due to an error on the part of Brake Performance, we will arrange for return shipping by use of a call tag or return shipping label. If the part is not ready to be picked up, it then becomes the customer's responsibility to arrange return shipping back, and at NO time will a second call tag or return label be issued. On returns where Brake Performance is not at fault, or where the customer chose the incorrect vehicle application, the customer will be responsible for all return shipping charges and a 15% restocking fee.

Damage and Loss

Once the package leaves Brake Performance's facility, Brake Performance is responsible for the package arriving at the customers address. Our warehouse packages every item with the best protection possible to prevent shipping damage. If you receive a damaged part, DO NOT accept the package and have the shipping company immediately return it to the sender. If the shipping company has left a damaged package in your absence, immediately contact the shipping company and have the package returned to the sender. Missing, damaged or incorrect parts are non-returnable after 30 business days, regardless of the party at fault. Please contact us immediately if any of the above occurs. Our liability does not cover lost or stolen packages mailed back by the customer containing the parts being claimed under the warranty. Because the customer is the shipper, he or she is the only one who can file any lost claim with the shipping company. Therefor, the claim must be coordinated and processed through the shipping company.

Defective Item

If you receive an item that is broken or defective, Brake Performance will provide a prepaid shipping label. To obtain a return shipping label, follow the return procedures.

Caliper Core Return

Our Brake Calipers come with a Core charge which is built into the cost of the product. The Core charge is a deposit you pay until you return your old part that you removed from your vehicle. If your old Core is not destroyed, adheres to the Core return guidelines, and is in re-buildable good condition, fill out the Core Return Form included in each box and send it back with your used Caliper Core within 7 days to the address shown for a cash value. A Core refund is processed within 10 business days of receiving the Caliper Core and Return form. If the form is not correctly filled out, a Core credit will not be issued. Brake Performance is not responsible for return shipping on Caliper Cores. To determine the Core credit, ask our sales representative upon placing your order or contact our customer service dept. Click here for the Caliper Core Guidelines.

We reserve the right to change our prices, terms, conditions, and policies at any time. By submitting your order for purchase, you are indicating that you have read and accept the terms of these policies.


PAYMENT OPTIONS

Credit Cards

Brake Performance accepts Visa, Master Card, American Express and Discover credit cards for orders. During checkout, provide your billing address and telephone number in the spaces provided. Be sure to use the address and phone number exactly as it appears on your credit card statement. Incorrect information may cause a delay in processing your order.

PayPal

PayPal allows anyone with an email address to securely, conveniently, and cost-effectively send and receive payments online. PayPal is far less time-consuming than making a trip to the ATM or writing and mailing paper checks. And unlike checks, which can take days to clear, most PayPal transactions clear instantly unless an e-check is used and that usually takes about 5-7 business days to clear.

Wire transfers

Brake Performance is pleased to accept wire transfer payments. There is a minimal fee of $25.00. Please email us with your request. Click here to contact us.

SALES TAX

Orders shipped to customers outside of California are sales tax-free. Orders shipped within California will be charged sales tax, which is automatically computed during checkout based on your Shipping Address. The tax amount will be reflected on your order before it is placed.

SAFE & SECURE SHOPPING

Shopping with Brake Performance , you never have to worry about credit card safety. We guarantee that every transaction you make with Brake Performance will be safe. Brakeperformance.com servers use Secure Sockets Layer (SSL), an encryption technology that works with Mozilla Firefox, Microsoft Internet Explorer, Opera, and AOL. This ensures that only Brake Performance can see your personal information. We reveal only the last four digits of your credit card numbers when confirming an order. We will, however, transmit the entire credit card number to the appropriate credit card company during order processing. When you enter a secured portion of our site, an image of a closed lock or a solid key should appear in your browser window. If you click on this image, a pop-up window displaying site-security information will appear. This certificate guarantees that your personal information is being transmitted in secure (encrypted) form to a Brake Performance.com Web server.

VEHICLES OUTSIDE THE U.S.A.

All products are for vehicles manufactured in the USA unless an alternate country is specified when selecting your year,make and model.

PROBLEMS WITH EMAIL

If you have emailed any of our departments, but have not received a response, it may be that our email replies are being blocked by your browser settings, spam filters or by your internet service provider. If you believe this is happening, you may be able to add us to your Safe Sender List or address book to eliminate the problem. You may also want to review the help section of your email program or contact your (ISP) and see how to loosen the settings that filter or block email that you receive. Once you've made changes to your settings, email us once more and we'll gladly answer your question again. If you still do not receive a reply, click here to contact us. Please include your phone number and the best time to contact you, and one of our friendly customer service representatives will promptly contact you.

PRIVACY

You may be asked to provide personally identifiable information on the Brake Performance website, which may include your name, telephone number, and e-mail address. If a purchase is made, we will also collect your credit card information, billing and shipping address, personal information, vehicle specifics, and prior purchases. This information can also be gathered when feedback or e-mails are sent to Brake Performance. In all such cases you have the option choosing not to provide the requested information, but you then may not be able to participate in the particular activity that requires such information.

If you do provide us with your personally identifiable information, you agree that we may contact you to provide you with information relating to our company and products. To opt out of these promotional emails, please either click unsubscribe in the email, write to Brake Performance at 9424 Eton Ave. Suite I, Chatsworth CA 91311, call us at 1-866-756-5536, or click here.

We may use cookies to track certain browsing patterns on the website. Cookies are small bits of data cached in a user's browser. Brake Performance utilizes cookies to personalize your experience on Brake Performance.com, assist you in using Brakeperformance.com and allow us to compile site usage statistics to better improve our goods, services and products. Cookies may also be used to conduct marketing and promotional efforts, tailor advertisements to your browser, or determine the popularity of our content. The cookies collect certain identifying information, including a visitor ID that will, in certain circumstances, be matched with personally identifiable information. However, no other user information is gathered by cookies.

We may use cookies to track certain browsing patterns on the website. Cookies are small bits of data cached in a user's browser. Brake Performance utilizes cookies to personalize your experience on Brake Performance.com, assist you in using Brake Performance.com and allow us to compile site usage statistics to better improve our goods, services and products. Cookies may also be used to conduct marketing and promotional efforts, tailor advertisements to your browser, or determine the popularity of our content. The cookies collect certain identifying information, including a visitor ID that will, in certain circumstances, be matched with personally identifiable information. However, no other user information is gathered by cookies.

Brake Performance also collects certain anonymous data regarding website usage. This information does not personally identify users, and is gathered only to improve the performance of the website. The anonymous data collected by the Brake Performance. website can include information such as the type of browser you are using, browsing patterns, originating web pages, number of visits, vehicle selections, pages viewed, length of visit, etc.

Children are not permitted to use the Brakeperformance.com website or services, and Brake Performance requests that children not submit any personal information to the website. Brake Performance does not knowingly collect personal information from children.

We will not sell, trade or rent your personally identifiable information collected on the site to others. The information collected by our site is used to confirm and process orders, to keep you informed about your order status, to notify you of products or special offers that may be of interest to you, to obtain reviews, ratings or testimonials relating to your experience with Brake Performance.com products purchased, and for statistical purposes for improving our site. We will only disclose your personally identifiable information to third parties to process your payment and complete your order. For example, we must release your credit card number to confirm payment; and release your mailing address information to the delivery service to deliver products that you ordered. Our website or services are not permitted to be used by minors. We request that minors not submit any personal information to the website.

Brake Performance may be forced to provide personally identifiable information in response to a law enforcement agency's request, subpoena, court order, or other such request required by law. Your personally identifiable information may be provided to a party if Brake Performance files for bankruptcy, or there is a transfer of the assets or ownership of Brake Performance in connection with proposed or consummated corporate reorganizations, such as mergers or acquisitions.