PAYMENT OPTIONS |
| Credit Cards |
| Brake Performance accepts Visa, Master Card, American Express and Discover credit cards for orders. During checkout, provide your billing address and telephone number in the spaces provided. Be sure to use the address and phone number exactly as it appears on your credit card statement. Incorrect information may cause a delay in processing your order.
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| PayPal |
| PayPal allows anyone with an email address to securely, conveniently, and cost-effectively send and receive payments online. PayPal is far less time-consuming than making a trip to the ATM or writing and mailing paper checks. And unlike checks, which can take days to clear, most PayPal transactions clear instantly unless an e-check is used and that usually takes about 5-7 business days to clear.
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| Google Checkout |
| With Google Checkout you can quickly and easily buy from stores across the web and track all your orders and shipping in one place. You can shop with confidence knowing that your credit card number isn't shared with sellers. And if you want to keep your email address confidential, Google can do that too.
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| Wire transfers |
| Brake Performance is pleased to accept wire transfer payments. There is a minimal fee of $15.00. Please call 1-866-756-5536 for details.
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| SALES TAX |
| Orders shipped to customers outside of California are sales tax-free. Orders shipped within California will be charged sales tax, which is automatically computed during checkout based on your Shipping Address. The tax amount will be reflected on your order before it is placed.
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| SAFE & SECURE SHOPPING |
| Shopping with Brake Performance , you never have to worry about credit card safety. We guarantee that every transaction you make with Brake Performance will be safe. BrakePerformance.com servers use Secure Sockets Layer (SSL), an encryption technology that works with Mozilla Firefox, Microsoft Internet Explorer, Opera, and AOL. This ensures that only Brake Performance can see your personal information. We reveal only the last four digits of your credit card numbers when confirming an order. We will, however, transmit the entire credit card number to the appropriate credit card company during order processing. When you enter a secured portion of our site, an image of a closed lock or a solid key should appear in your browser window. If you click on this image, a pop-up window displaying site-security information will appear. This certificate guarantees that your personal information is being transmitted in secure (encrypted) form to a BrakePerformance.com Web server.
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| VEHICLES OUTSIDE THE U.S.A. |
| All products are for vehicles manufactured in the USA unless an alternate country is specified when selecting your year, make and model. |
| PROBLEMS WITH E-MAIL |
| If you have emailed any of our departments, but have not received a response, it may be that our email replies are being blocked by your browser settings, spam filters or by your internet service provider (ISP). Even legitimate commercial email, like email from our customer service departments or Order Status notifications can be blocked. If you believe this is happening, you may be able to add us to your Safe Sender List or address book to eliminate the problem. You may also want to review the help section of your email program or contact your ISP and see how to loosen the settings that filter or block email that you receive. Once you've made changes to your settings, email us once more and we'll gladly answer your question again. |
| If you still do not receive a reply, CLICK HERE TO CONTACT US. Please include your phone number and the best time to contact you, and one of our friendly customer service representatives will promptly contact you. |
| PRIVACY |
| You may be asked to provide personally identifiable information on the Brake Performance website, which may include your name, telephone number, and e-mail address. If a purchase is made, we will also collect your credit card information, billing and shipping address, personal information, vehicle specifics, and prior purchases. This information can also be gathered when feedback or e-mails are sent to Brake Performance. In all such cases you have the option choosing not to provide the requested information, but you then may not be able to participate in the particular activity that requires such information. |
| If you do provide us with your personally identifiable information, you agree that we may contact you to provide you with information relating to our company and products. To opt out of these promotional emails, please either click unsubscribe in the email, write to Brake Performance at 9424 Eton Ave. Suite I, Chatsworth CA 91311, call us at 1-866-756-5536, or visit: http://brakeperformance.com/promotions/unsubscribe/ |
| We may use cookies to track certain browsing patterns on the website. Cookies are small bits of data cached in a user's browser. Brake Performance utilizes cookies to personalize your experience on BrakePerformance.com, assist you in using BrakePerformance.com and allow us to compile site usage statistics to better improve our goods, services and products. Cookies may also be used to conduct marketing and promotional efforts, tailor advertisements to your browser, or determine the popularity of our content. The cookies collect certain identifying information, including a visitor ID that will, in certain circumstances, be matched with personally identifiable information. However, no other user information is gathered by cookies. |
| Brake Performance also collects certain anonymous data regarding website usage. This information does not personally identify users, and is gathered only to improve the performance of the website. The anonymous data collected by the Brake Performance. website can include information such as the type of browser you are using, browsing patterns, originating web pages, number of visits, vehicle selections, pages viewed, length of visit, etc. |
| We will not sell, trade or rent your personally identifiable information collected on the site to others. The information collected by our site is used to confirm and process orders, to keep you informed about your order status, to notify you of products or special offers that may be of interest to you, to obtain reviews, ratings or testimonials relating to your experience with BrakePerformance.com products purchased, and for statistical purposes for improving our site. We will only disclose your personally identifiable information to third parties to process your payment and complete your order. For example, we must release your credit card number to confirm payment; and release your mailing address information to the delivery service to deliver products that you ordered. |
| Children are not permitted to use the BrakePerformance.com website or services, and Brake Performance requests that children not submit any personal information to the website. Brake Performance does not knowingly collect personal information from children. |
| Brake Performance may be forced to provide personally identifiable information in response to a law enforcement agency's request, subpoena, court order, or other such request required by law. Your personally identifiable information may be provided to a party if Brake Performance files for bankruptcy, or there is a transfer of the assets or ownership of Brake Performance in connection with proposed or consummated corporate reorganizations, such as mergers or acquisitions. |
| TERMS & CONDITIONS |
| NOTE: All prices are subject to change without prior notice. |
| This website may contain typographical errors or inaccuracies and may not be complete or current. Brake Performance therefore reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. We apologize for any inconvenience.
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| Brake Performance may participate in Affiliate Programs operated by Third Parties who may ask for personal information from you. Such information is not governed by the terms of any of these policies here. Any such website is independent from Brake Performance and BrakePerformance.com has no control over, or responsibility with respect to, the information provided or activities undertaken by any such website. BrakePerformance.com does not make any representations or warranties about any website you may access through this website. A link between BrakePerformance.com and another website further does not mean that Brake Performance endorses that website.
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| Brake Performance does not want to receive confidential, proprietary or trade secret information through this website (excluding information related to any order you submit). Please note that any information, materials, suggestions, ideas or comments sent to BrakePerformance.com will be deemed non-confidential. By submitting any such information, you are granting Brake Performance an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever. However, we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or otherwise are required by law to do so.
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| All content and graphics used on or incorporated into this website, and the arrangement or integration of all such content and graphics are subject to any copyrights held by or licensed to BrakePerformance.com or in respect of which BrakePerformance.com is protected or entitled to by operation of any law, and all rights thereto are specifically reserved. Permission is granted to electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to the placement of an order or shopping with BrakePerformance.com. Any other use of this website content, or information contained in this website is strictly prohibited, unless the written permission of BrakePerformance.com first is obtained. "BrakePerformance.com" as well as page headers, custom graphics, buttons, images and other content on this website are subject to trademark, service mark, trade dress, copyright and or other proprietary or intellectual property rights or licenses held by BrakePerformance.com or in respect of which BrakePerformance.com is protected or entitled to by operation of any law. Other trademarks, product names and company names or logos used on this website are the property of their respective owners. Except as expressly authorized, the use or misuse of any trademarks, trade names, logos, images, graphics or content from this website is strictly prohibited.
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| This website, and any information or content on this website, are provided "as is," with all faults. Brake Performance. makes no representations or warranties of any kind, whether express or implied, with respect to this website or content or information available on or through this website. Except as otherwise provided under applicable laws, neither Brake Performance nor its corporate affiliates, nor the directors, officers, employees, agents, contractors, successors or assigns of each, shall be liable for any damages whatsoever arising out of or related to the use of this website or any other website linked to this website. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if Brake Performance is notified in advance of the potential for any such damages. All users of this website agree that their access to and use of this website are subject to the terms and conditions set forth in this legal notice and all applicable laws, and that any such access or use is undertaken at the user's own risk.
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| We reserve the right to refuse service to anyone for any reason at any time.
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| CORE RETURN |
| Our Brake Calipers come with a core charge which is built into the cost of the product. The core charge is a deposit you pay until you return your old part that you removed from your vehicle. If your old core is not destroyed and is in rebuildable good condition, fill out the form included in each box and send it back with the Core to the address shown for a cash value. A core credit is processed and a credit made to your credit card within 30 days of receiving the Caliper core and form. If the form is not correctly filled out, a core credit will not be issued. Brake Performance is not responsible for return shipping on Caliper Cores. To determine the core credit, ask our sales representative upon placing your order or contact our customer service dept. |
Click Here for the Core Return Form |
| Returns and Cancellations |
| We allow our customers to return or exchange unused items purchased from us as long as a request is made within 30 (thirty) days of receipt of product. Once the request is made the product has to be shipped back within 60 days or the request will be void and product cannot be returned. If you are not pleased with your purchase you can return it for a refund so long as you follow the guidelines listed below. Once item has been installed on vehicle, unless defective, cannot be returned.
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| A refund or exchange of a product will be processed only if it accompanied by the original sales invoice. Return freight charges are not reimbursable.
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| All returned orders will be charged a 20% restocking fee. Any orders placed then canceled within the same business day, will be subject to a $10.00 bank cancellation fee. Any order canceled on the next business day and beyond, will be charged a 20% restocking fee. If an order is shipped then canceled, it will fall under the 20% restocking fee if returned. No Returns after 30-days. Any product that is refused upon delivery, the customer is responsible for all shipping and cancellation fees of canceled orders. |
| We will exchange any UNUSED UNDAMAGED item for another item of equal value. If the new item is of greater value, customer will be responsible for any price difference. If new item is of lesser value, the difference will be credited to the customers account minus the 20% restocking fee. Customer is responsible for all shipping of exchanged items.
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| We do not cover lost or stolen packages mailed back by the customer containing the parts being claimed under warranty. Because the customer is the shipper, he or she is the only one who can file any lost claim with the shipping company.
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| International Orders |
| Shipping charges both ways for any cancellations, returns or warranty claims outside the Continental USA will be the responsibility of the customer. Brake Performance under No circumstance will pay for any shipping costs.
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| Powder Coated Colored Calipers |
| No Cancellations or Refunds on Custom Colored Calipers. All sales are final. Powder Coating comes with a 90 day warranty against chipping and cracking. |
| ALL RETURNS MUST FOLLOW THESE THREE STEPS: |
| 1. Customer MUST have their order number with first and last name. We cannot accept any item for return without a valid order number or customers first and last name and submitted to a authorized representative of Brake Performance CLICK HERE TO EMAIL US or Please call us Toll Free at 1-866-756-5536 with reason for return. |
| 2. Customer MUST return item in original UNUSED UNDAMAGED condition. We cannot accept any returned item that does not have its original included parts, is not in its complete and sellable original packaging, or has already been installed. Any items that have been returned in poor condition, damaged or missing parts will NOT be credited and will be returned at the customers expense. |
| 3. Customer MUST pay for shipping to return item. We will not pay the shipping fees to have the item returned to us. |
| REFUNDS |
| Any refund or credit approval will be credited to your paypal account, or credit card within 5 to 7 business days. Please be aware that your bank may take 5-10 business days to post to your credit card. If you do not receive a credit after 14 days please email our customer service at info@brakeperformance.com. |
| ERRORS AND MISTAKES |
| If a return request is due to an error on the part of Brake Performance we will arrange for return shipping by use of a call tag or shipping return label. If the part is not ready to be picked up, it then becomes the customer's responsibility to arrange return shipping back, and at NO time will a second call tag or return label be issued.
On returns where Brake Performance is not at fault, or where the customer chose the incorrect vehicle application, the customer will be responsible for all return shipping charges and a 20% restocking fee. |
| DAMAGE AND LOSS |
| Once the package leaves Brake Performance's facility, Brake Performance is responsible for the package arriving at the customers address. Our warehouse packages every item with the best protection possible to prevent shipping damage. If you receive a damaged part, DO NOT accept the package and have the shipping company immediately return it to the sender. If the shipping company has left a damaged package in your absence, immediately contact the shipping company and have the package returned to the sender. Missing, damaged or incorrect parts are non-returnable after 30 business days, regardless of the party at fault. Please contact us immediately if any of the above occurs. Our liability does not cover lost or stolen packages mailed back by the customer containing the parts being claimed under the warranty. Because the customer is the shipper, he or she is the only one who can file any lost claim with the shipping company. Therefor, the claim must be coordinated and processed through the shipping company. |
| We reserve the right to change our prices, terms, conditions, and policies at any time. By submitting your order for purchase, you are indicating that you have read and accept the terms of these policies. |
